Category Archives: Social Media

Key Take-Aways about Facebook

Fear of Facebook

Engaging on Social Media platform (like Facebook, Twitter or LinkedIn) is still a pretty daunting concept for South African SME’s if our day-to-day clients are anything to go by. The typical issues they grapple with are:

  1. Should I bother? (I believe we have conclusively answered this question.)
  2. If I do bother, what should I write about? (Again, we have posted on this previously.)
  3. Does it matter? Ahhh, now we we get to the fun stuff. Do we know that what you are doing is making a difference? Firstly, your Facebook page insights will be crucial in understanding the efficacy of your posting methodology. Secondly, your page interactions will also provide you with real-time feedback. I have said it before and I will say it again – every strategy MUST be different. This means that you can model your strategy on what others have successfully implemented but you must try your own hand at it.
  4. Who am I writing for? Putting a face to this concept has proven to help our clients significantly when it comes to maintaining an active social media strategy. And that is what I want to do today – share some insights about Facebook users with you.

Social Media Statistics & Facts

(Circulated from Social Media Examiner) Please note that this data focuses on the American Online community. takeaway’s are extrapolated from there.

What was found in this recent study on the habits of Social Media users, included some of the following interesting facts and take-aways:

  1. Online users still prefer to use Facebook over other networks like Blogger, Tumblr, Twitter and LinkedIn (listed in order of usage preference). Online users spent a total of 53, 457, 258 000 min’s on Facebook during the month of May 2011. Closest competitor was Blogger where users spent a total 723, 793 000 min’s online during the month. Take away – It IS worth the effort and time.
  2. More than half of Facebook users log in every day – that’s more than 400 million people.
  3. The average user has 130 friends and is connected to 80 pages, events and groups.
  4. There are 900 million objects that people interact with (pages, groups, etc…).
  5. Facebook hosts over 7 million apps, and over 20 million apps are downloaded each day.
  6. Around 75% of Facebook users are outside of North America with accounts available in 70 languages.
  7. The average user spends about 20min logged into his / her account

And here’s a humdinger:

  1. 51% Facebook fans are more likely to purchase the brands they follow!

Crucial take-away’s

  1. Be sure to integrate your social media efforts with your website and mail efforts (online and offline).
  2. Because many customers show a tendency to stay on social media sites, find ways to keep them engaged.
  3. The previous five statistics show the strong competition for eyeballs. A critical success factor for getting seen is consistency. There is a cumulative effect to your social efforts. The next stat highlights this.
  4. Don’t use the excuses of having a limited budget or a small fan base to prevent you from broadening and deepening your social efforts.
Start your business dialogue on Facebook

Start your business dialogue on Facebook

Conclusion

Stop the fear. Dip your toe into the social media pool – you are bound to find that your consumer engagements deepen, intensify and become more rewarding. If you are swimming in the online pool already, work towards maintaining consistency and visibility.

If you need help with your Social Media (Facebook) strategy – book your seat at our Facebook for 2012 (Straterific Workshop) on Friday 25 November 2011. For more information or to book e-mail junkies@adrinalinconcept.co.za

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Content

Question:

“What should I write about on my website?”

“How do I know whether I am covering the right topics on my site / Facebook page etc?”

Same questions over and over again – so let’s make your life just a little easier.

Keywords:

Deciding on what to write about becomes super easy once you have pegged down the top keywords for your industry / business. If you know what people are searching for on the internet, you can respond appropriately.

So how do you decide on the relevant keywords? A good place to start is the Google Keyword Tool. Type in the search terms / words and phrases you think people use when looking for your product or service. Make sure you set the location correctly. Now you can compare the number of local searches (per month) per word, phrase or search term you specified. Are the searches significant enough for you to take note of? Obviously thousands of searches per month is much better than single digit ones.

Writing website content:

Once you have your list of keywords, narrow down to the top ten (maximum twelve!) and use these keywords to structure your site content.

Some basic tips:

  1. Use the keywords to map your navigation
  2. Use the keywords as often as possible in headings (H1 Tags) in your site. Your webmaster can help you with this if you are unsure.
  3. Use the keywords (sensibly) but often through out the site. Let’s look at an example. Our keywords: business plan, business plans, sample business plans or business plan templates. (Obviously this is just an extract but you get the idea).

” Whether you are new to the business of business or have been running your own business for years – business plans are essential documents for any entrepreneur or business owner. But what is a business plan and why is  it so important? If you have ever looked at a sample business plan or a business plan template – you will know that a business plan is designed to collate all the essential business information (current facts, business climate, projected growth and business vision) into one sensible document that clearly, simply and effectively communicates the who, what, where and why of your business. “

Writing is easy – just work with a plan.

If you want / need help with your content – call one of the Adrinalin Junkies today!

Diva over and out :P

 


Custom pages on Facebook

Despite the imminent arrival of Facebook’s Timeline, there has been no clear communicate to indicate how Facebook Business Pages will be influenced by the changes. In the meantime, let’s ignore Timeline and work with what we’ve got.

Facebook business pages give businesses (individuals, SMME’s and even multi-faceted corporates) a platform from where they communicate directly with a captive, active audience. These platforms are typically not positioned as selling tools, but rather as brand-voice tools. Think of it as an opportunity for you business / brand to have an energetic conversation with an individual that actually wants to hear more about you, interesting tales that create a picture of the who, what, where and why & let’s not forget – they want competitions, polls and current, reliable information. So let’s give it to them!

But how should we package this? You basically have 2 options.

Option 1:

Creating a Business Page and populate the page with all your information.

Local business page.

No funny business. There is no custom development and nothing out of the ordinary. In terms of functionality, it is similar to many other pages on Facebook. But it could offer so much more!

Option 2:

Use custom development AND unique creative concepts that portray your brand favourably.

International example

Skittles business page with custom developmentLocal Business page with custom development, content and interactivity.


Creating a business page that is infused with your business personality and ethos means that your captive audience will have a better sense of who you are and what you stand for.

Facebook users are looking for fun and interactivity. They don’t want to be “sold to” directly but they don’t mind engaging with their brands of choice.

Custom development combined with targeted, creative campaigns create:

  • more “likes”
  • more page interactions
  • better search engine indexing
  • a more definitive & visually appealing social brand presence

Creating your custom landing page

Some points to consider when creating your custom landing page:

  • Avoid unprofessional imagery and visuals. There is a reason why the good designers are qualified designers
  • Keywords / copy that form part of your overall online strategy. Consistency consistency consistency
  • One concept at a time
  • Text that is readable rather than flat images
  • Buttons / links (use this functionality to introduce external information from your website for instance)
  • Media combinations (photos, video)

And of course a clear call to action!

Conclusion:

There is no logical reason for your brand to be stagnate, stale or mediocre. By combining clever design, great copy and focussed campaigning you can make your effort spent on social media lucrative and worthwhile.

If you have suggestions for great or not-so-great pages, feel free to share.


Facebook Timeline

F8 Developer Conference News

Facebook announces Timeline!

Marc Zuckerberg, launches Timeline at F8 Developer Conference

Facebook’s Mark Zuckerberg just announced (22 September 11) the release of Timeline.

Timeline is a concise, visual, interactive new release of the Facebook profile. Timeline is a rethink of the Facebook platform from the ground up. According to Zuckerberg, it’s the new way to really express who you are.

Timeline combines old elements with new aesthetic. For instance; you get to keep your Profile Picture but but you can now add a bigger, cover-picture that could highlight a personal interest, a special moment – whatever.

Timeline also allows you to add your travel destinations to a map, you can document highlights from every (yes, HONESTLY) year of your life. You combine pictures with posts.

 The story of your life – your apps, your stories on one single page.

On screen it appears to be almost too good to be true – easy to update, easy to populate, easy to navigate. I can’t wait!

Double yay for Marc & the team.

What gets me excited?

  • The potential the new layout holds for business pages. Can you imagine the possibilities?
  • The new class of Facebook apps that will be surfacing
  • Lightweight streaming of activities to Open Graph
  • Building lightweight interactions
  • More robust social and lifestyle apps that offer seamless interaction,
  • The seamless layout on mobile devices

Suffice to say, this Diva is blown away.


Google+ and the social tendencies of today

The biggest challenge we still face with Social Media (as South African SMME’s) is the fact that it is, well, so social. Clients and colleagues alike complain (time-and-time again) that their Social Media Networking strategies are too time consuming. I believe we need to cultivate a culture of focused activity. We need to find create a plan that will empower us to implement social networking activities without the risk of getting lost in the rabbit holes.

According to Mashable Google+ is now open and available to everyone. No invitation required! Yay? Well, not really. For us local folk, this adds just another online networking platform that needs to be maintained, managed and fed with current, relevant and up to date information. Even more time needed.

Let me be clear. This problem is not a Google creation – it is of our own design and making. We need to manage our time more effeciently if we hope to create sustainable online strategies. So the million-dollar (or rand in our case) question – can it be done?

Yes.

Here’s how:

  1. Plan ahead. If you know where you are going, you can (pre)-create some of your input and use an automated publishing tool (i.e. HootSuite) to make your life a whole lot easier! The added advantage of using an automated publishing tool, means that you hardly ever run the risk of getting caught up in the online intrigues of loves lost and found or the latest company gossip.
  2. Dedicated time. First thing in the morning or in the afternoons before you get ready to punch out, put time aside to interact with your online communities.
  3. Pick and stick. As tempting as it is to create a profile on every new social networking platform that springs up, it is impossible (and unnecessary) to maintain this level of engagement. Review the platforms that you are most interested in (this typically should be driven by where your preferred market congregates) and focus your energy here. Quality versus quantity as the saying goes.

So, despite having a blog, Facebook, Twitter, LinkedIn and YouTube profile – will I create a Google+ account. Probably. But I have always been more curious than is good for me ;)

Diva, done and dusted!


Complaints on Facebook

A recent query from a colleague alerted me to just how overly sensitive we still are to seeing complaint appear in our social media streams. Granted, it does sort of get your gut twisted and your blood draining when you open your stream and there it is for the whole world to see. My colleague’s reaction was to want to hit the “Remove this Post” button but is that the right way to go about it?

John Beale shared his experiences when dealing with online complaints in the post entitled Ten types of social media complaints on BizCommunity. He lists ten types of complaints and how to deal with them.  Valuable insight and a concise summary of complaint-type consumer engagements we can expect in our various streams.

What I would like to highlight as a conclusion from this particular post is the following: In not ONE of the types of complaints does he (or I, as a matter of fact!) ever suggest that you put your head in the sand in pretend it did not happen!

Typically every type of post (and platform) has a unique approach to take, but in general terms what I suggested to my colleague (and clients in the past) is this:

  1. Acknowledge the post or comment
  2. Indicate how you will be addressing the concern (i.e. “We will investigate and report back within 24hrs etc.)
  3. Indicate specific time-frames where possible and stick to them
  4. DO NOT engage in an emotive response where you simply defend your position (SMME’s are typically prone to this type of reaction)
  5. Use this opportunity to assist the consumer to resolve their complaint OR to change your processes to prevent this from happening again (learning opportunity in other words)

I know, it’s like showing up at school and realising you didn’t prepare for the test. Fact remains, you’ve gotta do it. Avoiding confrontation leaves a bad taste in the consumer’s mouth and creates the impression that your brand / business and ultimately you (SMME’s!) don’t care. It just isn’t worth it.

Diva, done.


Writing for Facebook

Facebook is growing, evolving and constantly changing the rules. Online communicators can’t afford to become complacent or lethargic. There is more and more content being circulated via Facebook and other social networking platforms. The overall effect that we are finding (looking specifically again at examples from our South African client base) that this is creating a more discerning reader. With so much on offer, we need to constantly work at adapting and innovating when we write for Facebook.

Here are three tips I always offer to my clients:

  1. Not all readers are alike. Some think visually others like intellectual stimulation and some still look to social networking sites for diversion and escapism. When we create your content strategy, try to incorporate messaging that will appeal to a broad reader-demographic. This means that you will need to create fun, interactive posts, try to incorporate meaningful polls and of course add videos and photos when appropriate.
  2. Circulating content from other blogs and websites. Subscribe to sites and pages that you like and that could add value to your content strategy and share the stand-out posts. What is even more meaningful is to add your own opinion, thoughts, comments or polls based on this content. In other words, use it but make it your own! Please give credit where due and don’t plagiarize.
  3. Don’t sell. Teach, inform, educate, introduce your brand personality and even have fun. You should ideally be prompting readers to visit your website regularly – they can learn more about your products and services there. Don’t spoil your online networking by mistaking it for a door-to-door sales opportunity.

And of course, don’t be stale. Try new ideas. Ask different people in your company to contribute posts and encourage interactivity and dialogue whenever possible.

Our favourite page of this week (with some excellent examples of the above) is Intiem / Intimacy Magazine. Have a look at their live chat sessions and the amount of activity on the page – we give them our A-D-A (Adrinalin Diva Approval) stamp. If you have more examples, please feel free to share.

Diva, over and out.